STRATEGY > KNOWLEDGE/COMPETENCY

Verint Receives Leadership Award for Quality Monitoring

MELVILLE, N.Y.—May 8, 2006—Verint Systems Inc. has received the 2006 Frost & Sullivan Market Penetration Leadership Award for Quality Monitoring. The market research firm recognized Verint for its Ultra performance management and workforce optimization tools, according to an announcement.

Verint said it developed the root cause analytics solutions to help businesses understand what is happening in their operations and identify the causes. Ultra reportedly provides actionable intelligence on such issues as why agents are underperforming, why customers are dissatisfied, and why enterprise processes are ineffective. Managers can then use the information to improve workforce performance, enhance the effectiveness of up-sell and cross-sell initiatives, and reduce customer defection and churn, the announcement said.

www.verint.com

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