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Indus Announces Real-time Performance Management

NEW YORK—May 10, 2006—Indus International Inc. is now offering its Real-time Performance Management (RPM) warehouse and business intelligence solution, intended to help users improve their asset, field service, and customer service operations.

“We’ve found that at least one-third of organizations are not measuring their performance at all,” said Mark Vigoroso, chief research officer and service director for service chain management research at Aberdeen Group, in an Indus announcement. “To be best-in-class, organizations must systematically track both operational and customer-facing metrics, including worker productivity, SLA compliance, first-time resolution rate, and other key performance indicators.”

According to the announcement, the software enables users to create customized views of their organization, depending on their role within the organization. It also features a toolset comprising prepackaged goals, strategy maps, metrics, dashboards, and reports culled from Business Objects and Informatica. RPM is integrated with Indus’s Service Suite, Asset Suite, and Customer Suite products; it also can coexist or be integrated with other data warehouse and business intelligence products.

In conjunction with the RPM announcement, Indus also announced a Process Improvement Practice intended to help users develop specific business improvement strategies.

www.indus.com

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