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STRATEGY > KNOWLEDGE/COMPETENCY
TECHNOLOGY > LEARNING
Accenture to Help Unilever Transform HR Operations
LONDON—June 6, 2006—Accenture has finalized terms to provide Unilever with human resources services—from recruitment to payroll processing and performance management—in 100 countries under a business process outsourcing contract signed by both companies. The seven-year agreement is intended to begin in July.
According to a recent announcement, the agreement is intended to make Unilever’s HR operations and functions more efficient and effective as part of its “One Unilever” program. The scope of the work will cover Unilever’s three geographic regions—Europe, the Americas, and Asia/AMET—and will provide services to nearly 200,000 employees in more than 20 languages from delivery centers in Bangalore, Manila, Dalian, Bucharest, Prague, and Curitiba.
Under the HR portion of the contract, Accenture reportedly will provide recruitment, payroll administration, reward administration, performance management, workforce reporting, core HR administration, and third-party provider management services. Under the learning portion, Accenture will provide content sourcing and development, program planning and delivery, learning system hosting, and management and administrative services.
“This agreement supports IDC’s view that more and more global companies are fast realizing that outsourcing can be an important part of an HR program that seeks to provide not only efficient but also effective ways to maximize the performance of their global workforces,” said Lisa Rowan, program manager for HR and talent management services at researcher IDC. “In terms of the global reach, scope of services delivered, number of employees served, and business value to both Unilever and Accenture, this contract is a new benchmark for HR outsourcing engagements.”
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